Renew Customers You Should Renew
It’s one thing for SaaS companies to see a customer churn. It’s quite another to simply let that revenue evaporate because you don’t know the real reasons why. Our win-loss analysis solution was developed to help you learn from your customers, and modify your broader strategy to avoid losing them in the future.
Our Win-Loss Analysis Solution
The first step is to understand the variables so we can apply our proven system in the most effective way. Then we’ll integrate with your CRM and start the process of interviewing current, renewed and churned customers. And we’ll frame questions to collect information that’s directly tied to reduced churn.
We’ll then provide you with
digestible, actionable insights in a simple, easy-to-read format so you can make meaningful changes and lose less customers. This is a continuous, repeatable process that’s scalable across your organization and entirely focused on boosting revenue by meeting the needs of the customer.
How We Stop the Bleeding
Save Customers In the Moment
If there is an issue with a current or churned customer that can be addressed immediately, we’ll get in touch with you immediately so you can address it.
Gain Insights to Adapt and Excel
You’ll receive a complete list of churned customer interviews, as well as primary reasons and additional factors that contributed to each customer’s decision. Armed with a deeper understanding of their decision-making process, you’ll be in a stronger position to stop the bleeding.
Improve Your Overall Customer Approach
Quarterly summaries provide you with greater insights into larger revenue trends and growth opportunities. You’ll receive interview recaps, common churn reasons and factors, recommendations for improvement, win-back action items, and guidance for implementing best practices that support your customer strategy.
Start with a Pilot
Let us prove how well our win-loss solution works! We’ll reach out to your won and lost deals and provide you with real-time alerts, weekly recaps, and continuous summaries of trends, recommendations, and action steps. Once you see the insights and results we’re delivering, you'll understand how important it is to constantly have the voice of the customer in your company.